FREQUENTLY ASKED QUESTIONS

Not at this time.

You can purchase directly through our website or visit our West Palm Beach showroom to experience the piece in person before making your decision.

Yes. We gladly accept wire transfers and will provide instructions upon request. Orders are released once payment has cleared.

Yes. We ship internationally. Additional shipping charges, duties, and taxes may apply depending on the destination.

Orders within the continental United States typically arrive within 1–2 business days after processing.

Yes, all shipments are insured.

Yes, all jewelry shipments will require a signature upon delivery.

Yes. If you would prefer to pick up your online order, simply contact us by phone or email to schedule your pickup.

You can find our return and exchange policy here.

No, custom pieces are non-refundable and not eligible for return.

Nearly all of our jewelry features natural gemstones. Any lab-grown stones are clearly identified on the product page. If you have questions about a specific piece, we're always happy to help.

Many of our pieces are one of a kind, especially our custom designs and designer collaborations. We also curate select collections from exceptional designers that may be produced in limited quantities.

Yes, our Sizing Guide can be found here.

Yes, please review our Sizing Guide to assist you in finding the size that fits your needs.

Many rings can be resized, though certain designs and gemstone settings have limitations. We recommend bringing the ring to our boutique for evaluation.

Yes, we offer completely custom design services.

Absolutely. We offer a curated selection of loose gemstones that can be hand-selected and incorporated into your custom design.

Every custom project is unique. Timelines vary depending on gemstone sourcing and the complexity of the design. We'll provide an estimated timeline during your consultation.

Complete our Custom Design form, and we'll be in touch to discuss your vision and next steps.

Yes. A non-refundable 50% deposit is required to begin all custom projects.

Generally you should clean gently with luke-warm soapy water and a soft brush. Rinse thoroughly and pat dry. Avoid exposing gemstones to extreme temperatures, chemicals, ultrasonic cleaners, or prolonged sunlight. For stone specific cleaning instructions please check our Jewelry Care Guide or reach out to us.

Many pieces can be worn every day with proper care, but suitability depends on the gemstone, setting, and design. To help preserve your jewelry, remove it before activities that may cause impact, abrasion, moisture exposure, or contact with cosmetics and household chemicals. If you have questions about a specific piece, we'd be happy to help.

Yes, remove jewelry when engaging in activities that might cause impact, abrasion, or exposure to moisture.

Store your jewelry in its original box or pouch whenever possible. Soft-lined jewelry boxes or organizers with individual compartments are also excellent options to help prevent scratches and protect your pieces.

We recommend visiting us, or your local jeweler, for professional sizing. Ring size can vary based on the finger, temperature, and band width.

While we do not offer general jewelry repairs, we're happy to assist with repairs for jewelry purchased from Palm Beach Gems by Nicole. Please contact us to discuss your options.

No, we will not repair jewelry that has been purchased elsewhere.

If a gemstone has been lost from a piece purchased from Palm Beach Gems by Nicole, please contact us and we'll discuss the available restoration options.

No, we do not offer appraisals.

Appointments are not required. However, we recommend scheduling one if you'd like dedicated one-on-one time during your visit.

Our showroom is located in West Palm Beach, Florida, inside Rocky's Ultimate Garage, a luxury and exotic automobile showroom.

Our address is: 2239 Palm Beach Lakes Blvd., West Palm Beach, FL 33409

We source exceptional colored gemstones from around the world, selected for their rarity, beauty, and remarkable character. We proudly collaborate with award-winning designers and master lapidaries to create many of our original pieces, several of which have been recognized in prestigious competitions including the AGTA Spectrum Awards and INSTORE Design Awards. Alongside our own creations, we thoughtfully curate pieces from designers whose craftsmanship and vision align with ours.

Many of the gemstones we have are backed by gemological reports, especially those that are extraordinarily rare.

Yes. Our jewelry is handcrafted by exceptionally skilled artisans, from award-winning lapidary artists who cut our gemstones to expert designers and master jewelers who bring each piece to life with meticulous attention to detail.

We collaborate with some of the world's most accomplished lapidary artists, many of whom are internationally recognized for their award-winning gemstone cutting. Their artistry allows us to offer extraordinary gemstones that are every bit as unique as the jewelry created around them.

A fantasy-cut gemstone features artistic faceting beyond traditional cuts, often incorporating hand-carved grooves, concave facets, and optical effects that enhance brilliance and create a truly one-of-a-kind appearance.

Yes, if you would like to create a custom piece with us, featuring a specific gemstone that we do not have on hand, we can help source this stone for you through our extensive gemstone network.

Many of our pieces are one of a kind. If a piece has sold, we may be able to recreate it with a different gemstone or design a new piece inspired by the original. We'd be delighted to discuss the possibilities with you.